1. The company reserves the right to accept product exchanges and returns from the date the customer receives the product. In cases where the product receipt date is unclear or cannot be specified, the company reserves the right to count from the date specified on the purchase order.

2. The company will accept an exchange or return where the product delivered to the customer differs from the customer's order details. However, the company reserves the right not to accept an exchange or return if the product is not in good condition, or was stored at an inappropriate temperature, causing it to spoil before the exchange or return.

- "Saleable condition" means the product has not been altered or damaged and remains in its original packaging, in the same condition as delivered by the company to the buyer.

- The company is pleased to deliver replacement products to customers within 7 business days after receiving the original product back.

- The company reserves the right to consider and make the final decision on accepting product exchanges and returns.

Product Exchange and Return Procedure

1. Please contact us via Line (@tgm_official) on business days (Monday–Friday) between 8:30 AM and 3:00 PM.

2. You must send the product and the tax invoice, along with your bank account number, to the company within 7 days from the date you contacted us.

3. Returned products must be in perfect condition, not spoiled, and must be products purchased directly from the company only.

4. Once you have completed steps 1-3, the company will take approximately 15 business days to inspect the product and process the refund, starting from the date of receiving the product and complete documents. The product value will be refunded only by transferring money to the bank account you provided.

5. The company reserves the right to change the conditions without prior notice.