This page, including documents or various texts related to this page, is written to inform you of the terms and conditions (hereinafter referred to as “Terms and Conditions”) for using the services of the TGM website, which has the website address www.tgm.co.th (hereinafter referred to as the “Website”). The Website provides services for selling processed products such as sausages, ham, and bacon displayed on the Website (hereinafter referred to as the “Products”). These services are provided to general users under the Terms and Conditions, which users must study and comply with as stated below.

Thai-German Meat Product Co., Ltd., registered under number 0105533037836, located at 74 Moo 5, Bang Samak Subdistrict, Bang Pakong District, Chachoengsao Province, is a channel to reach consumers to sell products and promote awareness under the name www.tgm.co.th, which also includes related businesses of the company and employees under the company.

The following Terms and Conditions cover the sale and delivery of any products ordered by you through our Website. By ordering products, you agree that you have read and are legally bound by these Terms and Conditions.

These Terms and Conditions are intellectual property protected by copyright law. Third parties are not permitted to use any part or all of these Terms and Conditions for commercial purposes in offering products for sale. Violators will be prosecuted according to the law.

• Place an order through the channels specified by the company by specifying the type of product, quantity, full name, shipping address, contact information, as well as any other information required by the company.
• Make payment for the product. You can pay using the methods specified by the company.
• You will receive the product through delivery personnel along with a receipt/tax invoice/delivery note.
• You have the right to cancel the product (in case the product is defective or damaged) by returning the product to the company within 7 days from the date of receipt.
• If you exercise your right to cancel the order and the product is damaged or lost due to your fault, the company reserves the right to exchange or return the product if the product is not in a sellable condition.

• Shipping will be processed based on the order number. Orders with different order numbers may not be received at the same time.
• บริการจัดส่งสินค้าเฉพาะภายในประเทศเท่านั้น โดยระยะเวลาการจัดส่งเป็นไปตามนโยบายของ บริษัท ซึ่งไม่นับรวมวันเสาร์-อาทิตย์ และวันหยุดราชการสำหรับการจัดส่งพื้นที่
• ห่างไกล/เกาะ (เช่น ยะลา, ปัตตานี, นราธิวาส, แม่ฮ่องสอน) จะมีค่าใช้จ่ายเพิ่ม 100 บาท/กล่อง
• You will not be able to change the shipping address once the order has been confirmed.
• The company reserves the right to change any terms and conditions without prior notice.

If you find an error in your order after confirming and submitting it through the website, please contact order@tgm.co.th or contact our staff at 02-294-7273 ext. 108 (automated, 10 lines) immediately. However, we cannot guarantee that we will be able to correct the order as requested.

We do our best to ensure the prices we notify you of are accurate. However, the price of the product you order will still need to be verified and confirmed again, as this is one of the steps in the order review process. If there is a price change before we confirm your order, we will contact you to inform you and confirm whether you still want to order that product and whether you want us to proceed. In this case, you can cancel the order without any charge.

• We may cancel an order if there is no product available due to any reason. We will notify you if this occurs and will process a refund for the amount you have paid.
• In general, we will refund the amount received from you through the same channel that you used to make the payment for the product.

Cancellation by Customer (Non-defective products) If you wish to cancel your order before we proceed with shipping, please contact our customer service team by phone or email — there will be no fee. However, once the product has been shipped, you will not be able to cancel the order. (Please contact via the number or email listed above.)

• We guarantee that:

  • The products will be delivered in the quantity you have ordered, without any damage or defects, and
  • The products will match the details provided by the manufacturer on our website or on the product itself at the time you placed the order.
• The products should be used according to the manufacturer’s usage instructions displayed on our website or on the product, and it is your responsibility to strictly follow these usage guidelines.
• Before shipping, we may make minor changes to the packaging, stickers, and other details, but these must remain within reasonable limits.
• We strive to deliver products in excellent condition. However, if you report that the product is damaged due to the shipping process, we are willing to accept the return of the product in a condition that allows us to inspect it within the timeframe specified on the website, and the company reserves the right to decide at the discretion of the staff.
• In cases where we need to compensate for defective products, we may require your cooperation or request certain information related to the product, including
  • You must specify the details of the damage or defect, including where and how it occurred, and return the product within 7 days for inspection.
  • You must provide the receipt number and other information reasonably requested by us.
• If you wish for us to exchange a product that is eligible for exchange or refund for a product that meets the contract, and we find that the product

• The information that users register with the website must be true and complete according to the steps. If the company finds that the information is false or the steps are not completed, the company reserves the right to delete that member’s information from the system without prior notice.
• You must keep your login information (Email and Password) confidential for your own benefit. Any actions on the website through your login will be considered as if you have willingly performed those actions yourself. The company will not be responsible if your Email or Password used for login is lost under any circumstances.
• Your personal information will be kept confidential and will not be accessible to unrelated parties. The company will not disclose your information for any benefit but will only use some of your information, including your name and other related data, in accordance with the personal data protection policy we have established. We will collect information only when necessary and only keep data essential for conducting our business relationship with you, for promotional and marketing activities to communicate in future campaigns, and for verifying information and completing product delivery to registered users. If data in the system is lost due to unforeseen events such as natural disasters, unrest, or computer theft, the company will not be responsible for the lost information.

Personal data refers to any information about an individual, whether recorded in a tangible form or not, and whether true or false, which can be used to identify a person from that information (directly or indirectly) or from that information combined with any other information we have or may have access to.

• Personal identification information such as your name, gender, profile picture, and date of birth
• Contact information such as billing address, shipping address, email address, and phone number
• Account information such as bank account details, credit card details, and payment details (such accounting information may be collected directly by our company and/or third parties providing payment services)
• Transaction information such as details about orders and payments, and other details related to products and services associated with you
• Technical information such as computer identification number, your login information, type and version of software used to access the website, time zone settings and location, type and version of embedded software used to access the website, operating system and platform, universal mobile device code, device identification number, unique device numbers and cookie data (if any), and other technologies on your device used to access the platform
• Profile information such as your username and password, orders related to you, interests, satisfaction, opinions, and responses to your surveys
• Usage information such as data about how you use the platform, visits to products and services, or viewing content on the platform including time spent on the platform, data and searches on the platform, time and date of access, websites you visited before coming to the platform, and other similar statistics
• Location information such as when you capture images and share your location with us in the form of roo

• To process your orders for products
  • To process orders that you place through the website
  • To ship products you ordered through the platform, we may send your personal information to third parties (such as companies acting as our delivery partners) for product delivery.
  • To notify you of the shipping status of your order and to provide customer service regarding the products you ordered
  • To verify and process payment transactions (including credit card payments, bank transfers, online payments, transfers via internet banking, e-wallet) related to any payment transactions with you and/or services you use. To verify and process your payment transactions, we may transfer your payment information, which may include personal information, to third parties, such as our payment service providers.
• To provide services
  • To facilitate your use of the services or access to the website
  • To manage your user account (if any)
• Marketing and Advertising
  • To provide information that we consider beneficial to you or that you have requested from us (only if you have opted to receive such information)
  • To send marketing or promotional information about our products and services from time to time (only if you have opted to receive such information)
• Legal purposes and operations
  • To verify your identity related to the purpose of verif

• In the event of a dispute arising between the company and you, both parties agree to negotiate for a mutual compromise. If any dispute cannot be resolved by agreement, both parties agree that the Thai court shall have jurisdiction to consider such dispute.

For advice or further inquiries, please contact:

• Thai-German Meat Products Co., Ltd.
  74 Moo 5, Bang Samat Subdistrict, Bang Pakong District, Chachoengsao Province 24130, Thailand
  Tel: 038-570-279 to 81
• Thai Sauces Marketing Co., Ltd.
  1819/7-14 Soi Sathu Pradit 57, Priyanon Road, Bang Phongphang, Yan Nawa, Bangkok 10120, Thailand
  Tel: 02-294-7273 ext. 108 (10-line automatic system)